Who we are

Travel should be exciting to plan—not overwhelming. That’s why, in 2013, four travel lovers set out to change the game. They created Worldia, a platform that makes it easy for travel agencies to build, customize, and book unforgettable trips for their clients—all in just a few clicks.

We partner with travel agencies giving them the tools to offer made-to-measure journeys across 90+ destinations, backed by cutting-edge technology and top-tier customer support.

And because we have a winning formula, we're continuing to drive our growth—expanding internationally, innovating our tech, and welcoming new partners to reimagine the future of travel.

Ready to be part of the journey?

Our values

AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always 

Missions

As part of the After Sales team in our Berlin office, you will join the Deliverables & Changes sub-team to ensure a smooth experience for our travel agency partners after booking and before departure.

• You’ll manage modification requests (changes, cancellations, additions, passenger updates) with efficiency and precision.
• You’ll proactively handle any supplier-initiated changes or disruptions, ensuring agencies are informed quickly and travelers are supported.
• You’ll be the go-to contact for confirmed bookings, making sure every upcoming trip runs as smoothly as possible.
• You’ll collaborate closely with our network of agencies in Germany, Belgium, the UK, and North America.
• You’ll contribute to customer satisfaction by maintaining high service quality, fast resolution times, and top-notch communication.
• You’ll occasionally jump on the phone for urgent or high-value support needs – your responsiveness will make all the difference.

What we are looking for:

The skill set to succeed:

• You live in Berlin or are willing to relocate to Berlin to work in our office.
• You speak fluent German  and very good English, both written and spoken.
• Ideally, you have some initial experience in the travel industry, but career changers are also very welcome!
• You have previous experience in customer relations (e.g. sales, call center, receptionist) and enjoy providing helpful, solution-oriented support.
• You are organized, thorough, and have a good eye for detail.
• You’re enthusiastic and persuasive.
• You're not afraid to pick up the phone and enjoy talking to customers and partners.
• Travel is in your DNA!

Benefits & Perks

• Up to 30% remote per year (max 1 day per week regularly)
• 27 days of PTO (with possibility to increase to a max of 30 days depending on seniority)
• Lunch: up to 7,5 € lunch compensation for 15 working days per month only for work related meals
• Mobility: 40€ mobility compensation for each month to be used for your work way
• Voucher: monthly tax free voucher for up to 50€
• Subsidised Urban Sports Membership
• Nice office premises in the Mitte neighbourhood (the office is pet friendly!)
• Travel Industry Card (After validation of probation period)
• Worldia's booking trip at cost(net) price

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process 

We are also proud to be certified HAPPY INDEX® AT WORK BY CHOOSE MY COMPANY®!