Who we are

Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.

We are in hyper growth and we have raised €25M in 2023. Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.

We are proud to be certified HAPPY INDEX® AT WORK BY CHOOSE MY COMPANY®!

Do you want to join the adventure? Welcome aboard!
 

Our values

AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always 

As part of our ambitious goal to double US revenues, we are expanding our team by opening two Travel Agent positions based in Mérida. This is a unique chance to play a key role in delivering exceptional service to our travel agency partners and supporting our growth in the US market.

Missions

Customer Support:

- Provide assistance to travel agencies via phone (2–3 hours/day on rotation) and respond to platform-related inquiries.

- Address travel agency requests through HubSpot with the goal of responding within 2 hours and resolving tickets within 24 hours.

Training & Expertise:

- Offer webinars or personalized guidance on platform usage and destination knowledge.

- Collaborate with the team or production managers for specialized inquiries.

Litigation Management:

- Assess and resolve disputes, including calculating refunds, with a target litigation rate of under 2%.

Operations:

- Convert itineraries into bookings using various systems, handle modifications, and coordinate with suppliers.

What we are looking for:

Soft skills:

- Empathy and excellent communication skills (fluent written and spoken English required)

- Strong problem-solving abilities and attention to detail.

- Stress resistance and adaptability under pressure.

- Solid destination and geography knowledge.

- Patience and a positive attitude.

Hard Skills:

-Experience with CRM tools like HubSpot.

- Additional language skills (Spanish or French).

Why Join Us?
You’ll work in a dynamic and collaborative environment where your skills will directly contribute to our growth. This role offers an exciting blend of customer interaction, problem-solving, and operational tasks, perfect for someone passionate about travel and customer service.

How to Apply:
If you’re interested, please join your application in English. We look forward to hearing from you!
 

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process