Who we are

In 2013, four travel enthusiasts came together with a shared vision: create a seamless, one-stop-shop experience that transforms any trip into an unforgettable, ‘a la carte’ journey. From this vision, Worldia was born—a B2B2C travel platform and tour operator.

In short, Worldia is redefining the travel experience by leveraging cutting-edge technology, a curated portfolio of over 80+ destinations, and exceptional customer support.

Today, our focus is on international expansion, technical innovations, and welcoming new travel partners to join the Worldia adventure.

We are also proud to be certified HAPPY INDEX® AT WORK BY CHOOSE MY COMPANY®!

Do you want to join the adventure? Welcome aboard
 

Our values

AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always 

As part of our ambitious goal to double US revenues, we are expanding our team by opening two Travel Agent positions based in Mérida. This is a unique chance to play a key role in delivering exceptional service to our travel agency partners and supporting our growth in the US market.

Missions

Customer Support:

- Provide assistance to travel agencies via phone (2–3 hours/day on rotation) and respond to platform-related inquiries.

- Address travel agency requests through HubSpot with the goal of responding within 2 hours and resolving tickets within 24 hours.

Training & Expertise:

- Offer webinars or personalized guidance on platform usage and destination knowledge.

- Collaborate with the team or production managers for specialized inquiries.

Litigation Management:

- Assess and resolve disputes, including calculating refunds, with a target litigation rate of under 2%.

Operations:

- Convert itineraries into bookings using various systems, handle modifications, and coordinate with suppliers.

What we are looking for:

Soft skills:

- Empathy and excellent communication skills (fluent written and spoken English required)

- Strong problem-solving abilities and attention to detail.

- Stress resistance and adaptability under pressure.

- Solid destination and geography knowledge.

- Patience and a positive attitude.

Hard Skills:

-Experience with CRM tools like HubSpot.

- Additional language skills (Spanish or French).

Why Join Us?
You’ll work in a dynamic and collaborative environment where your skills will directly contribute to our growth. This role offers an exciting blend of customer interaction, problem-solving, and operational tasks, perfect for someone passionate about travel and customer service.

How to Apply:
If you’re interested, please join your application in English. We look forward to hearing from you!
 

Worldia has signed the IDEA Pact (Inclusion - Diversity - Equity - Accessibility) and respects a fair and non-discrimination recruitment process